Return and Refund Policy

FOR A REFUND: Items must be returned within 30 days receipt date.

At RUEGER, customer satisfaction is our top priority. We strive to ensure you are happy with your purchase, but we understand that sometimes you may need to return or exchange an item. Please review our return and refund policy below:

Returns

1. Eligibility:

• Items must be returned within 30 days purchase date.

• Products must be in their original condition (open & unopen packages)

2. Non-Returnable Items:

• Custom or personalized products.

• Digital downloads or gift cards.

• Sale or clearance items (unless defective).

3. Return Process:

• Contact us at ruegermadeit@outlook.com with your order number and reason for the return.

• Once approved, we’ll provide you with a return shipping label or instructions.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

1. Approval Process:

• Once your return is received and inspected, we will notify you via email.

• If approved, your refund will be processed within 5–7 business days.

2. Refund Method:

• Refunds are issued to the original payment method.

• Depending on your bank or payment provider, it may take additional time for the refund to reflect.